Our Blog
Our blog publications offer our opinions, tips, and tools on a variety of topics. These articles are prepared by our consultants with specialties in compliance, quality control, staffing, training, mortgage technology, management solutions, secondary markets, loan servicing, and more.
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Does Your Mortgage Servicing Meet Today’s Borrower Needs?
A recent J.D. Power study found a significant drop in mortgage servicer satisfaction. Over half of surveyed customers (51%) cited better customer service as a key reason to switch servicers. This is followed by easy access to loan information (36%) and flexible payment options (27%).
