FREQUENTLY ASKED QUESTIONS

Who is SCA?

SCA is a Mortgage Banking Consulting Firm based in the Greater Boston Region. Our Quality Control team is hired by banks, credit unions and mortgage companies to perform quality audits on residential mortgage and home equity loans.

Why did SCA pull my credit report?

SCA performs Quality Control Audits on residential mortgage and home equity loans. This Quality Control function is defined by FHA, VA, Fannie Mae, Freddie Mac and other private investors. These defined Quality Control Guidelines and Procedures allow banks, credit unions and mortgage companies to contract with third parties to perform reviews and audits. When you signed your mortgage documentation, you signed an authorization allowing your lender, its successors or its agents (SCA) the right to re-verify all information in your original loan file, including your credit report. This new credit report is compared to the original credit report to verify that the information used to process your loan was accurate and was not altered during the approval process. SCA has the right to this information under the Gramm-Leach-Bliley Act, giving us a "permissible purpose" to use this information "…to protect against or prevent actual or potential fraud, unauthorized transactions, claims or other liability".

Why did SCA request information from my employer/bank accounts?

SCA performs Quality Control Audits on residential mortgage and home equity loans. This Quality Control function is defined by FHA, VA, Fannie Mae, Freddie Mac and other private investors. These defined Quality Control Guidelines and Procedures allow banks, credit unions and mortgage companies to contract with third parties to perform reviews and audits. When you signed your mortgage documentation, you signed an authorization allowing your lender, its successors or its agents (SCA) the right to re-verify all information in your original loan file, including your credit report, income, employment and asset information. This information is compared to the original documentation to verify that the information used to process your loan was accurate and was not altered during the approval process.

Why should I return the information your requested?

Responding to request to re-verify information will help your lender meet their quality control requirements, and in cases of incorrect information, it will help in getting information corrected.

My records do not go back far enough to complete the information. What should I do?

Please note that your records are no longer available in the comments section and return the form in the postage paid envelope.

The person who completed the original information is no longer at the company so I cannot verify the documents you sent. What should I do?

Please note this in the comments section and return the form in the postage paid envelope.

I work for the Company you say you are performing the Quality Control Review for and I have never heard of you?

Since SCA is a third-party outsourcing vendor, we are allowed by contract to use your company's name in our correspondence. Please contact your Residential Lending or Quality Control Department for verification that SCA is authorized to work on your behalf.

Can I attach my own form to your request?

Yes, but please also answer the questions and complete the signature, title and date section. Return all information in the postage paid envelope.

Can I fax the completed form to you?

We would like the original form back, so please mail it in the postage paid envelope if possible. If not, our fax number is:  781-356-2837.

How did SCA get my loan information?

SCA performs Quality Control Audits on residential mortgage and home equity loans. This Quality Control function is defined by FHA, VA, Fannie Mae, Freddie Mac and other private investors. These defined Quality Control Guidelines and Procedures allow banks, credit unions and mortgage companies to contract with third parties to perform reviews and audits. When you signed your loan documentation, you signed an authorization allowing your lender, its successors or its agents (SCA) the right to re-verify all information in your original loan file. Your lender has contracted with SCA to re-verify information contained within your loan file. If you have questions regarding our relationship with your lender, please contact us or your lender directly.

The documentation you sent is fraudulent. Now what happens?

SCA collects documentation and findings and reports them to your lender. It is up to your Lender to determine what action should be taken.

I have reviewed the FAQs and I still have questions. Can I call SCA?

You can reach SCA at 781-356-2772, Monday through Friday.

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North Weymouth, MA 02191

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