Optimize Your Residential Lending Operation with SCA’s Staffing Solutions
Maintaining a seamless workflow is crucial to the customer experience in the complex world of residential lending. Unexpected staffing gaps—due to vacations, leaves of absence, or sudden departures—can disrupt operations and impact service quality. We recommend a strategic blend of permanent staff and Spillane Consulting’s (SCA) contract, as-needed staffing support, which offers a flexible and cost-effective solution to address these challenges.
Why Balance Permanent Staff with SCA’s Contract Support?
Immediate Coverage for Short-Term Gaps: Whether it's a manager on short or long-term leave, a loan processor on vacation or an underwriter on medical leave, SCA provides experienced professionals who can step in without delay. This ensures that your operations continue smoothly, preventing bottlenecks and maintaining client satisfaction.
Seamless Integration into Existing Teams: SCA’s experts are adept at quickly adapting to your workflows and corporate culture. Their familiarity with industry standards and best practices allows them to integrate seamlessly, requiring minimal onboarding time and ensuring consistent performance.
Specialized Expertise When You Need It Most: Beyond providing experienced management or line staff support, SCA offers specialized support on an as-needed basis in areas such as:
Loan Servicing: Effective Department Management, Investor Accounting Reconciliation, Escrow Management, and ARM Loan Reviews.
Regulatory Compliance & Fair Lending: Ensuring adherence to ever-evolving regulations and promoting equitable lending practices.
HMDA Reporting: Accurate and timely Home Mortgage Disclosure Act reporting to meet federal requirements.
Staff & Leadership Development: Training programs to enhance team skills and leadership capabilities.
Loan Origination System (LOS) Optimization: Streamlining processes for efficiency and accuracy.
Credit Quality Assurance: Implementing best practices to maintain high credit standards.
Conclusion
Combining your permanent team with Spillane Consulting’s flexible staffing solutions offers a strategic operating advantage. Whether addressing immediate staffing needs or tackling specialized challenges, SCA provides the expertise and support necessary to keep your operations running smoothly and efficiently. To learn more about SCA’s contract staffing services, contact our Director, Bill Dolan, at wdolan@scapartnering.com or by phone at (617) 694-2617, to learn more about how SCA can partner with you.
